Cancellation Policies


6-8 Week Classes

Cancellations and session changes are permitted up to 14 days prior to the start of the session.  Due to the limited number of spaces available in each class, students who must cancel from 14 to 7 days prior to the start of a session will receive a credit towards a future class.  No refunds are permitted on cancellations less than 7 days prior to the start of the session.  We reserve the right to cancel or merge any of our classes based on enrollment.  All students that may be affected by these changes will be notified, and those students will have the right to cancel their registration for a full refund, or receive a credit for the next class session.  QCC is not responsible for changes in students' personal schedules and cannot offer make-up classes.  QCC is not responsible for changes in students' personal schedules and cannot offer make-ups if a class is missed.


One Day Classes

This includes one-time classes such as Adult Open Wheel, Family Open Wheel, Family Handbuilding, and Private Lessons. Six sign-ups are necessary for the program to run (excluding private lessons.)  If your session will not run for any reason, we will call you by 1 pm the day before the class.  Prepayment is required.  No refunds are permitted within 48 hours in advance of your class. Class may be rescheduled once if 48 hours notice is given. Minimum age for Family Open Wheel is 8 years old.  Children under 12 must be accompanied by an adult.  Minimum age for Adult Open Wheel is 18.


Special Events

If you have booked a private party with our Special Events Coordinator and need to cancel your event you must speak with a member of the Queen City Clay Staff, phone messages and emails will not be accepted. The deposit is refundable up to 7 business days prior to your event. If the event is cancelled within 7 business days the deposit will not be refunded.

In the event of inclement weather or other emergencies that cause Queen City Clay to close the studio, the primary contact person will be made aware and arrangements will be made to reschedule. If the studio is open, the event will go on as planned.



Cancellations are permitted up to 14 days prior to the workshop.  For cancellations from 14 to 7 days prior to the workshop date, Queen City Clay will apply any workshop fees already paid towards a future workshop, to be used within one year of the date of the original workshop.  Participants will forfeit the balance of the workshop fee if attending a future workshop of lower cost.  No refunds or credits will be given within 7 days of the workshop.  Queen City Clay reserves the right to cancel any of our workshops based on enrollment.  All registrants that may be affected by this change will be notified and will receive a full refund for the workshop. 

Queen City Clay cannot provide special accommodations for attendees who become ill prior to a workshop.  In case of attendee illness, the normal cancellation policy applies.  Attendee may transfer their enrollment to another party.  Please notify QCC via email, [email protected], with the name, email address, and phone number of the person you wish to transfer your enrollment to.


Summer Camp

Please see our Summer Camp FAQ for cancellation policies relating to Summer Camp.